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Shipping information / 商品お届けに関するご案内

Carrier-calculated Shipping Rates / 送料自動計算
GOHAN Market has in-built display carrier-calculated shipping rates in real-time at checkout. 
当店では大手配送業者との取り組みにより、お届け先ご住所への最安値送料を自動計算にてご案内しております。
ご決済前にカートページ最下部「Calculate Shipping」をクリックしお届け先のZIP Codeをご入力いただきますと送料をご確認いただけます。
商品出荷は通常ご注文確認後1~3日お時間をいただいております。混雑状況により異なりますが、出荷遅延の可能性がある場合事前にご案内いたします。
天候や道路事情など、宅配業者のコントロール範疇外の事情によって配達の遅延が発生することがございます。その場合、予定の配達(日時)を過ぎても送料の返金の対象とはなりません。あらかじめご了承ください。

Orders can be shipped within the 48 states in the continental U.S. We do not ship orders going to Hawaii and Alaska.

現在航空便によるハワイ、アラスカへの出荷は行っておりません。

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

In-store pickup

You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are9:00AM -5:00PM on Monday to Friday. Please have your order confirmation email with you when you come.

International Shipping

We do not offer international shipping at this moment.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@gohanmarket.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

We accept returns up to 1 days after delivery, if the item is unused and in its original condition. The return shipping fee will be paid by the customer.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@gohanmarket.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@gohanmarket.com.

Thank you again for your support and patience. 
We’re always here to help.
3065 McCall Drive Suite #7 Atlanta GA 30340